These Terms & Conditions ("Terms") outline the rules and regulations governing the use of our website, booking system, and appliance repair services. By accessing this website or scheduling a service with us, you agree to comply with these Terms. If you do not agree, please refrain from using our services.
We provide appliance repair, installation, maintenance, and sales across the United Kingdom. All operations follow UK consumer and business regulations. Full contact details, including address and communication channels, are available on our website's Contact Page.
You agree to use the website for lawful purposes only. You must not:
Appointments booked online, by phone, or by message are subject to confirmation. Estimated arrival times are provided in good faith but may vary due to traffic, availability, or unforeseen delays. We will notify you promptly if your appointment time needs adjustment.
Appointment Confirmation: After booking a callout, you will receive confirmation by phone or email. On-Site Assessment: Each visit includes a full inspection and expert diagnosis of the appliance. Repair Options: After diagnosis, the technician will present clear repair options, including any required parts and full cost breakdown. Non-Repairable Appliances: If the appliance cannot be repaired, only the call-out fee is charged—no repair fee will be applied.
All prices and quotations are subject to change. Quotes for parts and labour remain valid for 14 days, unless stated otherwise. You acknowledge that:
Call-out fees must be paid in advance before an engineer is dispatched. Accepted payment methods include debit/credit cards, bank transfer, or cash. Failure to pay may result in:
Cancellations or rescheduling require a minimum of 24 hours' notice. Fees may apply for:
We are not liable for:
Customers agree to:
Personal data is collected only for booking, communication, and service delivery. Information is stored securely and never shared with third parties without consent, except when required by law. You may request data removal at any time.
These Terms may be updated periodically. Updates take effect immediately upon posting. Continued use of our services indicates acceptance of the revised Terms.
These Terms are governed by the laws of England and Wales. Any disputes fall under the exclusive jurisdiction of UK courts.
For questions or concerns regarding these Terms & Conditions, please contact our support team using the information on our website's Contact Page.
It is the customer’s responsibility to remove and dispose of all packaging materials, including boxes, wrapping, and protective covers, associated with any appliance or product delivered. FridgeCenter does not provide a packaging removal or disposal service unless expressly agreed in writing prior to delivery.